Questions and answers
Can't find yours? Call +1 587-590-6667 or email [email protected].
Ordering
What do I need to get a quote?
Your logo, a photo of where the sign will go, and a rough size. Start a quote.
Can you design the sign for me?
Yes. Our design team will create a layout at no extra charge.
Is there a minimum order?
Yes, from our Calgary office by appointment.
Manufacturing and quality
Where are your signs made?
In Shenzhen, China, at our factory. Our Canadian team manages every order.
How do I know it'll be good quality?
You approve a drawing first, get progress photos, and see a video of the sign lit before it ships. More on quality.
Are your signs certified for Canada?
Illuminated signs carry cUL marks.
What's the warranty?
3 years on LEDs and power supplies, 5 years on structure and finish.
Shipping and installation
How long does it take?
5–7 weeks from drawing approval to your door for most signs.
Do you install?
Yes, with a 30-day free sample.
Who pays duties?
Yes, from our Calgary office by appointment.
Pricing and quotes
Can you really beat my quote?
When the specs match, usually yes. Send it and see.
Do you publish prices?
Yes, starting prices are on our pricing page.
How do I pay?
50% deposit to start production, balance before shipping.